Our goal is to provide the best customer service and answer all of your questions in a timely manner. Below are some of the frequently asked questions.
If you don't see your answer below, please feel free to reach out to our team.
How can I reschedule or cancel a cleaning?
It's very simple. You can reschedule a cleaning from our website by creating a new reservation or you can also call us and we will help you reschedule your cleaning service.
For cancellations you can call us 48 hours before the date of the service you want to cancel. It is important that you review our reservation policy as some charges will apply as applicable.
Please note that there may also be times when the weather makes it unsafe for us to travel and in that case we will have to reschedule your service, only for this situation no charges will apply.
I have an alarm system. What do I do on the days my house is cleaned?
If your home has a security system, please provide us with the code and steps to turn off the alarm. We will reset the alarm when we leave. You can also turn it off on the day of the scheduled cleaning.
What if I want to schedule an additional cleaning or area of my house that is not included in the initially requested cleaning?
You can call us at +1 (817) 716-5349 and talk to us about pricing and scheduling additional cleaning.
What if I want to tip for the cleaning service?
Are you satisfied with the cleaning and want to show your appreciation?
Tips are a great way to do this. They can be left at the time of cleaning, hand delivered or left in a visible place for us accompanied by a note, or added to the total cleaning fee to be paid.
What if I am not satisfied with the service?
To avoid service complaints, all cleanings must be inspected before our team leaves your property or premises.